Grievance Redressal

Grievance Officer

Dr Rupalika, Grievance Officer, Ragu and Lika IP Private Limited, Y 2 E 120/2, Trivenipuram, Jhunsi, Prayagraj, Uttar Pradesh 211019, India. Email: rupalika@ragulikaip.com. Phone: +91 70119 60903 (Mon–Sat, 10:00 am – 6:00 pm IST · Sunday closed).

What you can raise

• complaints about our Services or how we have handled an order, summary or listing;
• content on the platform that you believe is unlawful, infringes your rights or breaches our Terms (please include the listing or report reference and your reasons);
• requests and complaints about your personal data under the Digital Personal Data Protection Act, 2023;
• suspected security issues (see Security).

Our timelines

• Acknowledgement: within 24 hours (on working days) for complaints about content on the platform, and within 48 hours for all other grievances.
• Resolution: content complaints within 15 days; other grievances within one month. Data-protection requests are answered within 30 days, well within the 90 days the DPDP Rules allow.
• Where the law requires faster action (for example a court or government order), we follow that timeline.

If you are not satisfied

You may escalate to our directors at contact@ragulikaip.com. For personal-data complaints you may also approach the Data Protection Board of India after using our process. Consumers may approach the consumer commission with jurisdiction.